![]() Each time I submitted the requested documentation, I would get an encrypted email from Wells Fargo stating they needed MORE information. I would then call their number, wait an hour on the phone, and was repeatedly assured they needed no further documentation, (or I had to submit it again because they didn't receive it). I called again to confirm they didn't need anything from me.įinally, on June 1, my new account was opened. That makes 2 banks closing my accounts due to activity with Coinbase. ![]() I was assured that everything was complete. I just got notified by Coinbase a buy was cancelled because my account at Wells Fargo. I received no further communications of any kind regarding this account. Wells Fargo Bank is located at: 301 E 17th St, Costa Mesa, CA 92627, USA. On August 12, 2020, I received notification that both of my business checking accounts had reached a zero balance. I actually visited this branch to close my accounts, not because I had any. As I carry a mid-five figures balance in the account, I logged on immediately to find that both accounts were closed and zeroed out, with a "closed to to CIP" explanation. 2 hours and 5 phone calls later, I am told that my case was escalated to the Case Management Executive Office, and it may be until August 26 when I receive my money. They gave me no explanation for why the accounts were closed, they sent me no notification of any needed documents, and, in effect, have stolen over $20K from me. I was told I should have received 3 letters before the accounts were closed. I received nothing, and they have all of my current contact information. So, basically I have to abandon my job for the next number of days to "find" my money and get it back. Meanwhile, I cannot get paid through my employer (no checking account), and have to spend time chasing down Wells Fargo's (continued) errors, with zero accountability on their part.
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